Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within seven business days from the date of your order in most cases.

We cannot control delays on the warehouse's part, or post office, but we do everything in our power to stay on top of orders.

Our mission is to get your products to you as soon as possible.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at Info@ThatChickenCoop.com.

We generally ship to the 48 continental United States. However, some items are able to be ship worldwide and labeled as such.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to Info@ThatChickenCoop.com and we will process a claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $25 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual shipping charges.

Orders returned, for reason other than a defective item, are subject to a restocking fee that is equal to 38% of the price of your order.

Refunds will only be issued on a case by case basis to the original credit card that you used when placing your order within 30 days of the date of purchase.

Your refund is for the cost of the item only, not sales tax or shipping (which can exceed $200 for the larger chicken coops).

Additionally, no refunds will be given for providing us with a wrong address if the item goes missing. 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within thirty days of your purchase date, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we'll refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within thirty days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (ie; eBay, wayfair, overstock, etc.)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax