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Buying Guide

From famous people to super-parents and home farmers all over, backyard chicken raising has become one the fastest-growing urban sustainability trends today. And for good reason. But before you start hatching, here are answers to questions that consistently get asked before purchasing from That Chicken Coop. 

How am I able to place an order?

After you’ve discovered an item you'd like to purchase, click on the order button. Make sure you follow after the guidelines on the order page. In the event that you are requesting more than one item, please utilize our “add to cart” feature. In-stock goods are usually sent 2-5 days after we get the ordering request.

What service do you use to process orders?

All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.

What types of payment do you acknowledge?

We acknowledge and accept an extensive variety of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International card, and in addition PayPal.

What are the costs of shipping?

We provide you with free shipping on all chicken coops to all the lower 48 states in the U.S.

What is liftgate service delivery?

This means that upon delivery, the carrier will use a liftgate on the truck to lower your item to the ground. You will then need a dolly or hand truck, or assistance with the product from that point on. Many retailers charge for this service of getting the package off the truck or require the customer to do it themselves.

How and where do you ship your coops from?

Our various chicken coop and accessory manufacturers’ ship exactly to the address you provide at checkout, for most of our customers they choose to send it directly to their home. This helps to increase the delivery time of arrival instead of first directing it through our office. This helps our customers save both time and cash and is the way we have the capacity to offer you such low costs.

Would you be able to ship to a P.O. Box/APO address?

As of now, goods ordered can't be shipped to P.O. boxes and/or APO/FPO.

When will you be able to process the order(s) I requested?

After we’ve successfully received your payment for the item(s) you ordered, you will get an email confirming your payment after you have made a purchase. Next, your order request will be processed and forwarded out to our storehouse 2-5 business days after the transaction is complete.

When will you contact me to confirm my order requested?

If the product and/or item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a support agent from ThatChickenCoop.com will email you the specifics of your order and estimated time for delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for email receipt.

When will I be reached with regarding the delivery time?

24 hours after the product and/or item you requested has shipped, we will email you with your shipping details. This gives you the opportunity to effectively track the day by day progress of your order from our facility to your door step. For items over 250lbs and larger orders which include cargo shipping orders, our shipping organization may call you beforehand about the shipping and delivery to arrange a helpful conveyance time for you and your schedule.

What do I do if my goods are harmed, damaged or faulty upon delivery?

We highly recommend that you thoroughly check the packaging of your item(s) when they arrive, if you sense any damage you ought to make note of it when signing the delivery form. On the off chance that your item(s) do arrived faulty or damaged, please send photographs to returns@ThatChickenCoop.com immediately (same day) and we will get in touch with you at the earliest opportunity to help you with a claim.

How do I return a product?

If you happen to be unsatisfied with your purchased product(s) for any reason (other than a defective product), you can return it within 30 days upon the receiving of your item. Orders returned are charged based on the restocking fee that is equivalent to 38% of the cost of your order. You (the customer) are liable for any cargo return costs for BOTH directions (from the facility it was ordered from to you, and back to the stockroom). The total cost of purchase price minus these fee charges and expenses will then be refunded or sent back to you when the facility processes your product(s) (item must be returned within 30 days, new, unused, and in original packaging). Refunds will only be provided to the same credit card that you utilized when putting in your order.

Please we advise that you quantify the vital space needed for your item before buying! Following our 30 day policy, we will help assist in a return only if the product is harmed, faulty or damaged and still under manufacturer's guarantee or manufacturer's warranty. The manufacturer's guarantees and manufacturer's warranty differ from 30 days to 10 years depending on the organization.

What are your intentions?

People raise chickens for many reasons. But if you are not sure, try to decide in advance why you want to raise chickens. The three main reasons include; egg layers, meat birds and pet/show chickens. Each takes slightly different housing and care requirements. It’s essential to provide your birds a safe, comfortable place for them to live.

Raising chickens isn't as complicated or demanding as you might think. Chickens provide natural, chemical free -eggs and weed control for your yard. They manufacture some of the greatest natural fertilizer for your garden. Check with your local city or county ordinances and homeowner's association to be sure you’re allowed to house chickens and it’s a good idea to make your neighbors aware of your new farming endeavor (the promise of free farm-fresh eggs is a nice token). So which comes first – the chicken or the coop. If you’re going to raise chickens, you’ll need a home for them that stimulates healthful laying conditions and keeps your chickens safe and comfortable.